Refund Policy

Artist Pro and credit packs are sold by our online reseller Paddle.com, the Merchant of Record for all our orders. Paddle takes the payment and issues refunds, and Paddle's Refund Policy applies alongside this one. To ask for a refund, use the link in your Paddle receipt or visit paddle.net, or email us at support@get-signed.com and we'll help.

• You can cancel at any time in your settings. Artist Pro continues to the end of the period you paid for, and you aren't charged again.
• If you live in the EU, EEA, Switzerland or the UK, you can withdraw within 14 days of your first Artist Pro payment and get your money back. Other countries' statutory cancellation rights are honoured as Paddle's Refund Policy describes.
• Apart from that, a period you have already started is not refunded, in full or in part.

• Credits from a pack are yours as soon as you pay. At checkout you agree to that, and you acknowledge that, as a result, you lose the 14-day right to cancel that applies in the EU, EEA, Switzerland and the UK.
• Purchased credits never expire, but they aren't refundable and can't be exchanged for money.

If you were charged by mistake, for example twice for the same thing or after you had cancelled, email support@get-signed.com within 30 days and we will have the charge refunded in full.

If a label doesn't open a track you sent it within 30 days, its 5 credits come back to your balance, as the Terms of Service describe. They return as credits; spent credits are never paid back in money.

When an account is deleted, or suspended for breaking our Terms of Service, unused credits and the rest of a paid period are not refunded, unless the law requires it.

Get Signed is free for labels, so there is nothing to refund.